Team Lead Microsoft Dynamics 365

adesso Belgium, who are we? We are an IT (start-up) provider working under the adesso umbrella with proven track record in different industries. The new Belgian entity of adesso is part of the expansion and growth strategy of the adesso group. With more than 10.000 employees spread over 60 locations we are entering an exciting period with our presence in Brussels, the capital of Europe. This strategic workplace will allow us to serve our European clients with our expertise and proven track record in different industries.

As part of adesso’s group ‘’grow together’’ mission, we want to attract talents who are ready for common growth. This means supporting the company’s vision, strategy, and growth in customers, industries, and, of course, the adessi community in Belgium.

To strengthen our company growth, Microsoft Solutions TEAM, we are looking for a Team Lead MS Dynamics 365

Your role

As the first Dynamics 365 Customer Engagement (CE) team member, you will play a pivotal role in building our Microsoft Dynamics practice from the ground up. In this role:

• you will lead end-to-end Dynamics 365 CE implementations (Sales, Customer Service, and Field Service), from initial requirements gathering and design through configuration, customization, data migration, testing, and go-live support. You ensure solutions are delivered on time and meet client expectations.

• You will work closely with clients to understand their business processes and translate them into effective Dynamics 365 solutions. You’ll conduct workshops, build proof-of-concepts, and provide expert advice on best practices for CRM workflows and integrations.

• You will take charge of presales activities, drawing on your expertise to win new projects. This includes crafting proposals, preparing demos and presentations, estimating project scopes, and convincingly showcasing the value of Dynamics 365 CE and Power Platform capabilities to prospective customers.

• You will collaborate and integrate with other technical teams to ensure Dynamics 365 works seamlessly within a client’s application landscape. You might design integrations with other systems (ERP, websites, etc.) using tools like Power Platform, Azure Logic Apps or third-party integration tools, ensuring a unified solution for our clients.

• You will establish standards and best practices for our new Dynamics team. Using your past experience, you’ll help define methodologies, governance (e.g. ALM processes, use of Azure DevOps), and quality standards to deliver high-quality solutions consistently.

• As we grow, you will mentor and lead new team members. Your people skills will enable you to train junior consultants and coordinate their work. You’ll foster a positive team environment, provide guidance, and eventually manage the Dynamics CE team, helping each member develop their skills.

• You stay up-to-date on the latest features and updates in the Dynamics 365 and Power Platform ecosystem. You proactively apply this knowledge to keep our offerings innovative, whether it’s implementing new Dynamics 365 features, using AI-driven tools (like Sales Insights or Copilot), or improving project delivery methods.

Required Skills & Knowledge:

Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service) – Power Platform (Power Apps, Power Automate) – Dataverse – Azure Integration Services – CRM Customization & Configuration – Azure DevOps & CI/CD – Customer Journey & Sales Process design – Presales & Solution Demonstrations – Team Leadership

Your profile

• You have a strong background in Microsoft Dynamics 365 CE, with at least 5-7 years of hands-on experience implementing CRM solutions. You are intimately familiar with the Sales, Customer Service and/or Field Service modules, and have a solid understanding of underlying Dataverse data structures.

• You have led multiple large Dynamics 365 implementations successfully. From planning and design to deployment and user adoption, you have been responsible for delivering complex projects, possibly in a consulting or integrator environment.

• You bring experience in presales and customer-facing engagements. You are comfortable running discovery sessions, preparing demos or prototypes, and you can convincingly articulate the business value of proposed solutions. RFPs, demo presentations, and crafting solution proposals are part of your skillset.

• You possess excellent people and communication skills. You can manage stakeholders at all levels and build trustful relationships with clients. Internally, you are a natural leader and mentor – capable of onboarding new team members, sharing knowledge, and guiding colleagues to success.

• You have a solution architect mindset – able to design end-to-end solutions that consider process, functionality and technical integration. You can make architectural decisions (configuration vs customization, integration approaches, etc.) and foresee the impact on both the system and the business.

• You are proficient in related Microsoft technologies: you understand the Power Platform (and how it extends Dynamics 365 with Power Apps, Power Automate, Power BI), and you have a practical knowledge of Azure services (like Logic Apps, Functions) for building integrations or extensions. Experience with tools like SQL, reporting (SSRS or Power BI), or migration tools (KingswaySoft, Scribe) is a plus.

• You are familiar with project management methodologies (Agile/Scrum or hybrid approaches) and can work in an organized, transparent manner. You know how to use tools like Azure DevOps or Jira to track progress and ensure quality delivery.

• Certification in Microsoft Dynamics 365 (e.g. MB-230, MB-240 or MB-280) is a plus – if you don’t have it, you’re possibly working towards it. Equally, any Microsoft Power Platform or Azure certifications will be looked upon favorably.

• You are passionate about the Dynamics 365 ecosystem and keep up with the latest innovations. You approach challenges with a positive, proactive attitude. You  enjoy taking initiative and thrive in an environment where you can shape the practice and truly make an impact.

• You are Dutch and/or French native speaker and fluent in English.

Why join adesso Belgium?

• Meaningful work and projects: work within your domain of expertise where you can create value for customers and grow together with the company

• Strategic opinion: your opinion and contribution to the expansion of the company is very valuable and counts! You can give the company direction bringing in your ideas, creativity and vision for future growth!

• Growtogether: with over 400 training courses and our digital learning platform, we support your continuous development.

• Knowledge sharing & building communities: you will build a knowledge center and the MS community – our plan is to build an adessi community of 70 co-workers in December 2027!

• Work-Life Balance & Flexibility: Enjoy hybrid working options and a dynamic work environment: we are located nearby the Brussels North Train Station in ‘Gare Maritime - Tour & Taxi’ where with a lot of different facilities are present: food corner, gym, padel courts, …. there is even a skate park :)

• Comprehensive Benefits: Competitive salary, company car with mobility budget, charging card, net allowance, meal vouchers, insurances and 32 days of annual leave.

• Global Reach with Local Expertise: you will be part of a small agile company where our culture code will drive us to success. As part of an international company we are supported in different domains with expertise and top notch reference cases!

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More info about Adesso-group & Press release